Return Policy

How do I cancel an order?

If you want to cancel your order,please contact with us within 48 hours from the time you placed your order,otherwise,we will charge you US$45.00 for handle fee.
You may only cancel an order prior to it being shipped out,we shall not be able to process a cancellation once your order has been shipped out.

Can I get a refund?

Cause the dresses on our website you ordered are all tailored according to your measurement. We only accept those items which have obvious mistakes to be returned back. Like the size problem (too big/small), a wrong color or some quality problems.

You will be eligible for a refund claim within 3 days from the date you received your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 20% re-stocking fee, since we receive the returned goods(The returned goods should be in new condition).
Shipping fee or the rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.

What products can NOT be returned or refunded ?

DressesCity.Com committed to providing high-quality products for your needs. You need to email us about the problem within 3 days since the parcel received.
We allow ALL BUT THE FOLLOWING products to be exchanged/returnable/refundable:

1. Items not in original shipping condition (unworn, unaltered, original packaging etc)
2. Items received over 3 days without contacting us.
3. Items cancelled before reception without informing us.
4. Items damaged by improper cleaning method or wearing.
5. Items heavily altered/customized upon customer’s requests.

The returning steps:

1) Email us within 3 days when you receive the dress, and meanwhile send us the dress photos which can show the problems of the dress, we will check it carefully, if it’s true, we will instruct you where to return your dress.
2)We need to register the wrong dress for records in order to improve our service, so the dress photos are indispensible in the procedure of returning.
3)The dress photos should be a strong proof to show the problems, so we need your photos to be clear.
4)The dress should be shipped back to the specified address which we would provide you after we confirm the returning. Otherwise, we won’t refund you if the dress lost in the shipping.
5)Please postmark back the dress within 15 days from the date you received it. Assure that you return the dress back to the correct address and email us the tracking number within 4 days. You should pay the return shipping fee.

Please Note:

1. There may be a slight color difference between the picture online and the finished dress (this is not an error).
2. Returning/ exchanging the dress wastes time and money, so it is important for you to make sure all the information (measurements, color, the wearing date, shipping address, phone number, etc.) you sent us is correct.

 

If you have any questions or good ideals, please contact us freely. Email : dressescity@gmail.com

Why buy from us?

  • Professional factory.

    DressCity.Net is a leading worldwide factory. We supply more than 1000 high-quality and prom dresses at wholesale prices. Start your wholesale sourcing here today and experience first class service and fast shipping.

  • Why not become our member now?

    It takes just a few moments of your time to become our member and we will reward you with a member-only coupon for your efforts. You'll also receive free help from our sales representatives who are extremely knowledgeable in our products and who can provide information on the most profitable products. All we require is a valid email address.

  • in very low minimum quantity

    You can try our first class services by initially purchasing in small quantities. Most of our can be initially purchased in single units as a sample dress and also at wholesale prices.

  • Fast delivery for wholesale from China

    We deliver the wedding gown from China by EMS,DHL ect. To the major destinations like US, Europe and Australia, it takes only 2 to 5 days.

  • Its so easy to place a wedding gown wholesale order

    You can order wedding gown directly through our wholesale website without having to register. Use the most advanced fast and secure payment systems such as PayPal. You can also pay for your or prom dress by wire transfer.

  • Security

    Security is at top priority at DressCity.Net. We ensure the integrity and encryption of the data of every transaction by applying the most advanced security solution provider VeriSign.

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DressCity.Net is a online store for cheap wedding dresses,affordable prom dresses,cheap wedding dresses, low price bridesmaid dresses, mothers of the bride dresses, quinceanera dresses, evening dresses, prom accessories tiaras veils headpieces for sale rent cheap discount prices. pretty quinceanera dresses and sexy prom dresses for 2020